Privacy Policy

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Introduction

Welcome to Kwetu Moments (“Company,” “we,” “us,” or “our”). Kwetu provides a platform that allows end-users (“Users” or “Customers”) to discover, compare, and book travel activities, tours, and experiences offered by independent operators, guides, service providers, and other partners (“Operators” or “Providers”).

We value the privacy and trust of all individuals whose personal information we handle, including our Users, Operators, prospective Operators, business partners, and any other data subjects.

We are committed to protecting your personal information in accordance with applicable data protection laws, including but not limited to:

The EU’s General Data Protection Regulation (GDPR)
South Africa’s Protection of Personal Information Act (POPIA)
The California Consumer Privacy Act (CCPA/CPRA) for California residents
Other relevant laws across Africa, the Middle East, Europe, Asia, and the Americas

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website, mobile applications, platform, and associated services (collectively, the “Services”). It also outlines your rights and choices regarding your personal information.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

1.1 Personal Information Provided by End Users (Customers)

We may collect personal information that Customers voluntarily provide when they:

Create an account or profile on Kwetu
Search for, select, and book tours, activities, or experiences
Complete transactions and make payments
Review or rate an Operator’s services
Contact us with inquiries, feedback, or support requests
Subscribe to newsletters, marketing communications, or participate in promotions

The personal information may include:

Identification details (name, email address, phone number)
Account login credentials (username, password)
Payment details (credit/debit card information, billing address) processed securely by our payment partners
Booking and travel preferences (e.g., preferred destinations, interests)
Any content you choose to submit (reviews, messages, inquiries)

1.2 Personal Information Provided by Operators and Other Providers

For Operators who list their experiences on Kwetu, we may collect information such as:

Business contact details (name, email, phone number, business address)
Company and registration details (tax ID, business license, proof of insurance)
Financial information (bank account details for payouts)
Profile information (photos, descriptions, services offered, availability)
Communications with us and with Customers via our platform’s messaging features

1.3 Automatically Collected Information

When you use our Services, we may automatically collect certain technical and usage data, such as:

IP address, browser type, device type, operating system, and language preferences
Referring and exit pages, date/time stamps, and clickstream data
Pages viewed, actions taken on the platform, search queries, and the duration of visits
Location data (where enabled) to display relevant offerings in your vicinity
Cookies, web beacons, and similar tracking technologies (see Section 4)

1.4 Information from Third Parties

We may obtain information about you from:

Payment processors (e.g., confirmation of transactions)
Third-party login providers (e.g., Google or social media)
Advertising networks and analytics providers
Publicly available sources, to verify Operator credentials or validate business legitimacy

2. How We Use Your Information

We use personal information for various purposes, including:

To Provide and Improve Services: Operate, maintain, and enhance the platform; facilitate bookings, payments, and customer support; ensure a smooth user experience.
To Enable Transactions Between Users and Operators: Share necessary booking details with Operators so they can fulfill the service you purchased; manage calendars and availability.
To Communicate: Respond to inquiries, send booking confirmations, updates, and transactional emails; provide customer service and support.
To Personalize Experience: Tailor your experience by recommending activities, tours, or destinations based on your preferences and past behavior.
To Conduct Analytics and Research: Understand user behavior, measure service performance, analyze trends, improve platform functionality, and develop new features.
To Market and Promote Services: Send newsletters, special offers, and promotions (where legally permitted); you can opt out at any time.
To Enforce Terms and Comply with Laws: Detect and prevent fraud, protect our platform, and comply with legal obligations.
For Operators and Business Partners: Facilitate payouts, provide insights into bookings and platform usage, and verify identity and compliance with applicable laws.

3. Legal Bases and Lawful Conditions for Processing

Depending on your jurisdiction, our legal bases for processing personal data may include:

Consent: For marketing communications, cookies, or processing data you voluntarily provide.
Contractual Necessity: To fulfill bookings, process payments, and provide requested services.
Legitimate Interests: To improve services, secure the platform, and engage in direct marketing.
Legal Obligation: To comply with regulatory requirements (e.g., financial, tax, or consumer protection laws).

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your settings and preferences
Provide a faster and more personalized experience
Analyze traffic and usage patterns to improve our platform
Deliver and measure advertising effectiveness (where applicable

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our Services. For details, see our [Cookie Policy/Section].

5. How We Share Your Information

We may share your personal information as follows:

With Operators (for Users): Sharing booking details so Operators can fulfill your request.
With Users (for Operators): Sharing Operator profiles, services, and reviews.
Service Providers: Trusted third parties (e.g., payment processors, analytics, hosting).
Business Transfers: In case of mergers, acquisitions, or asset sales.
Compliance and Legal Requirements: When required by law or to protect our rights.
With Your Consent: Where you explicitly agree

6. International Data Transfers

Your personal data may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction. Appropriate safeguards (e.g., Standard Contractual Clauses) are implemented to ensure compliance with GDPR, POPIA, and other laws.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes described in this Policy
Comply with legal obligations
Resolve disputes and enforce agreements

Afterward, we securely delete or anonymize personal data.

8. Your Rights and Choices

You may have rights such as:

Access & Correction: Request access to or correction of your data.
Deletion: Request data deletion (subject to legal exceptions).
Objection & Restriction: Object to or restrict data processing.
Data Portability: Request data in a structured format.
Withdraw Consent: Withdraw consent where applicable.

9. Security Measures

We implement technical and organizational measures to protect personal data. However, no method is completely secure.

10. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked through our platform.

11. Children’s Privacy

Our Services are not directed to children under the age required by law (e.g., under 13 or 16).

12. Regional & Local Compliance

We comply with data protection laws across relevant jurisdictions, including GDPR, POPIA, and CCPA/CPRA.

13. Updates to This Privacy Policy

We may update this Policy periodically. Changes will reflect an updated “Effective Date.”

14. Contact Us

For questions about this Privacy Policy, please contact us at:
Email: brandon@kwetumoments.com

You may also lodge a complaint with your local data protection authority.